"This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumer…
"This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumer…
"The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revoluti…
"The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revoluti…
"Strategies for e-Service, e-Governance, and Cyber Security: Challenges and Solutions for Efficiency and Sustainability provides an introduction to and overview of cyber security in e-services and e-governance systems. The volume presents and discusses the most recent innovation…
"Strategies for e-Service, e-Governance, and Cyber Security: Challenges and Solutions for Efficiency and Sustainability provides an introduction to and overview of cyber security in e-services and e-governance systems. The volume presents and discusses the most recent innovation…
"Strategies for e-Service, e-Governance, and Cyber Security: Challenges and Solutions for Efficiency and Sustainability provides an introduction to and overview of cyber security in e-services and e-governance systems. The volume presents and discusses the most recent innovation…
"Strategies for e-Service, e-Governance, and Cyber Security: Challenges and Solutions for Efficiency and Sustainability provides an introduction to and overview of cyber security in e-services and e-governance systems. The volume presents and discusses the most recent innovation…
"The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more 'selling'--there is only buying. When potenti…
"The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more 'selling'--there is only buying. When potenti…
"The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more 'selling'--there is only buying. When potenti…
Sales and service are being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales or customer service needs to possess entirely new skills.…
