With the emergence of the internet as a new business channel and its impact on the overall role of today's customers, existing models for the measurement of perceived quality, satisfaction and loyalty are worth revisiting. This is specifically important in light of the prominent…
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Stripping away citizenship and all the rights coupled with it is usually associated with despotic and totalitarian regimes. However, revocation of citizenship is a permanent mechanism even in democratic immigration states. In this research I focus on the differences in expatriat…
Following the collapse of the Soviet system, clan and faction networking has gained considerable attention in Central Asia. This research project explores the extent to which social group identity, specifically clan identity, shapes people's political preferences leading them to…
The objective of this research is to investigate service quality attributes along with a measure of perceived value and satisfaction to determine the direct and indirect effect on bank customer's loyalty. The study also seeks to identify the most important attributes/cues in ban…
A significant degree of public opinion research has been conducted on Muslim Americans, but very little has focused on their perceptions. This study explores how opinion leaders address the question of patriotism, Americanness, hyphenated identities, and the implications of such…
This dissertation analyzes the participation of Senegalese men in the Second World War, their perceptions of France as the “motherland,” and of themselves as members of the French colonial army. The narrative framework for the work is the chronology of Senegalese participation i…
This paper analyzes the editorials of two St. Louis newspapers during the Civil War (1861–1865), the Daily Missouri Democrat and the Daily Missouri Republican. It argues that the two papers attempted to create different definitions of loyalty to the Union and contrasting visions…
Bohemond of Taranto has been painted by modern scholars as an opportunistic knight who embarked for the east from Sicily with the Latin armies of the First Crusade in order to acquire a significant lordship for himself. However, the details of his early life and other factors wh…