Service management: operations, strategy, information technology

Title Statements

• Full title :Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

Edition Statements

• Publication Date:©2011.
• Edition:7th ed

Publication Statements

• Publisher(s):McGraw-Hill
• Place of Publication:New York
• Language:eng
• Publication Date:©2011.

The Physical Object

• Description:xvii, 541 pages : : illustrations ; : 29 cm.

Edition Identifiers

• ISBN:9780073403359, 0073403350
• oclc:on1058116500
• LC Classification:HD9980.5
• Dewey Decimal:658

Subjects

Writers

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