Service management

Service management: operations, strategy, information technology

by Bordoloi, Sanjeev

Type Book
Rate 0.0 /5

"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--

Read More ↓
Details
Files
Reviews
Download

Title Statements

  • Full title :Service management : operations, strategy, information technology / Sanjeev Bordoloi, Associate Professor of Operations Management, University of St. Thomas, Minnesota, James A. Fitzsimmons, Seay Professor of Business Emeritus, University of Texas at Austin, Mona J. Fitzsimmons.

Summary

"Services touch the lives of every person in this country every day: food services, communication services, and emergency services, to name only a few. Our welfare and the welfare of our economy now are based on services. The activities of manufacturing and agriculture always will be necessary, but we can eat only so much food and we can use only so many goods. Services, however, are largely experiential, and we always will have a limitless appetite for them"--

Read More ↓

Edition Statements

  • Publication Date:©2023
  • Edition:Tenth edition

Publication Statements

  • Publisher(s):McGraw-Hill
  • Place of Publication:New York, NY
  • Language:eng
  • Publication Date:©2023

Notes

First edition published under title: Service management for competitive advantage. New York : McGraw Hill, 1994.

The Physical Object

  • Description:xix, 524 pages : : illustrations ; : 28 cm.

Edition Identifiers

  • ISBN:1265075530, 9781265075538
  • oclc:on1289618587
  • LC Classification:HD9980.5
  • Dewey Decimal:658

Subjects

Service industries -- Management Services (Industrie) -- Gestion

Writers

Bordoloi, Sanjeev Fitzsimmons, James A. Fitzsimmons, Mona J.

More from this Series

Rate & Review

0.0/5
(0 people Voted)

No reviews yet. Be the first to rate this work.

Files & Downloads

  • Service Management: Operations, Strategy, Informa…

    PDF · 23.1 MB · updated
    Login →
Log in to request a copy