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"This is the fifth book in the series of five ITIL core publications containing advice and guidance around the activities and processes associated with the five stages of the service lifecycle. The primary purpose of the continual service improvement stage of the service lifecyc…
ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Lacy, Shirley
fromITIL
0
Type: Book
ITIL continual service improvement
by Lloyd, Vernon, Wheeldon, David, Stationery Office (Grande-Bretagne)
fromITIL
0
Type: Book
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operati…
ITIL continual service improvement
by Wheeldon, David, Lacy, Shirley, Hanna, Ashley, Lloyd, V.
0
Type: Book
"Even with a successful service operation in place, there is still a need to consider improvements at every opportunity. This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your a…
ITIL continual service improvement
0
Type: Book
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional inv…
Passing your ITIL® Foundation Exam
0
Type: Book
Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is …
This bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.
ITIL® 4 Direct, Plan and Improve
0
Type: Book