Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. --
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Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. --
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or empl…
Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. --
Filled with the authors own personal stories and profiles of some of todays most-successful product managers and technology-powered product companies, this book will show you how to turn up the dial of your own product efforts, creating technology products your customers love. --
Filled with the authors own personal stories and profiles of some of todays most-successful product managers and technology-powered product companies, this book will show you how to turn up the dial of your own product efforts, creating technology products your customers love. --
A game-changing guide that will help you leverage every critical relationship in your organization for greater success; this book shows you how to identify and remove barriers to relationships; whether they are caused by culture; infrastructure; or self-awareness gaps. --
Offering a perspective on the leadership principles that drove the iconic coffee companys resurgence from serious setbacks during the economic downturn; this book shows how the company continues to grow dramatically; entering new markets and channels with fresh products and tech…
La 4e de couverture indique: "Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different b…
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new…
Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may …
''Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' ne…
Organizations spend significant time designing tangible products. Services receive less design attention-however, if your business is to succeed in today's highly competitive marketplace, this needs to change. Generally, services are less productive and cause more frustration to…